Code of Conduct

Our commitments and values

The insurance sector is not only bound by the Greek and broader regulatory framework. Being aware of the importance of our mission, we have established and adhered to our own rules, which are agreed upon and accepted by all our members.

These self-commitment rules are essentially our “conscience,” the internal voice of the insurance sector. They are based on our shared values and dictate a responsible way of operating for all members. They reinforce the credibility of the private insurance sector in the eyes of the public and contribute to spreading the value of insurance.

Integrity

It is our firm commitment to engage you in an honest, ethical manner, always in accordance with the law.
Furthermore, we ensure that all our partners adhere to these fundamental principles.

Transparency

We are committed to communicating with you in a transparent, clear, and straightforward manner. To promote our products without exaggerated promises.
To clarify terms, exclusions, costs, potential risks, and any other details you need to know to make an informed decision. If it is not possible to fulfill one of your requests, we clearly explain the reasons.

Responsibility

We are aware of the important mission you have entrusted us with. Therefore, we will always demonstrate a strong sense of responsibility towards you in every action we take.
Our accountability concerns every individual separately, but at the same time embraces the entire society and the environment.

Proper Guidance

Our knowledge is power when it is used for your benefit. We commit to presenting you with the most prudent and advantageous options for you.
To highlight in advance any potential risk in every decision you make, whether insurance or investment related.
To promote the value of prevention so that the chances of exposure to accidents, damages, or health problems are reduced.

Due Care & Diligence

We carry out the insurance profession with utmost care and attention.
We prioritize processing your requests quickly and achieving the best possible outcome for you.
We listen carefully to your complaints and learn from them.
We implement fast and effective procedures for managing your complaints.

Respect

Respect is our primary duty. We respect your rights—consumer, personal, and human. We respect society and contribute to it.
We respect the environment and take initiatives, within our capabilities, to protect it.

Innovation

We are the image you have of our services. For this reason, we commit to maintaining the highest level of service. To continuously seek out and develop new products and solutions to offer you the best now and in the future.
At the same time, we embrace new technologies and leverage digital capabilities to serve your requests and needs faster, more efficiently, and with no effort on your part.

Prudent Management

Prudence is a pillar of stability for everything we build.
It is our unwavering commitment to manage the premiums and funds you entrust to us with prudence and in a way that does not harm you.
With the same prudence, we manage the investment funds of our companies.

Impartiality

Good faith and objectivity are our non-negotiable values. We commit to always prioritizing your interests and rights. We ensure that our choices do not have adverse consequences for you.
Our human resources are required to operate in a professional and impartial manner, avoiding any conflict of interest among the parties involved.

Confidentiality

We value your trust deeply. Therefore, we commit to handling your personal data with the utmost responsibility and absolute confidentiality.
We have established robust security measures to protect all data stored in our electronic systems and will continue to enhance these safeguards to ensure maximum protection.